Returns Policy
RETURNS
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We can’t offer you a refund. We only accept exchanges for products that have a reason to be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nuancedress.com and send your item to: nuance #203 Onari-Bldg. 14-1, Onarimachi, Kamakura-shi, JP-14, 248-0012, Japan.
To return your product, you should mail your product to: nuance #203 Onari-Bldg. 14-1, Onarimachi, Kamakura-shi, JP-14, 248-0012, Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are not approved, then we resend your item.
You will be responsible for paying for your own shipping costs for resend your item from us.
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We can’t offer you a refund. We only accept exchanges for products that have a reason to be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nuancedress.com and send your item to: nuance #203 Onari-Bldg. 14-1, Onarimachi, Kamakura-shi, JP-14, 248-0012, Japan.
To return your product, you should mail your product to: nuance #203 Onari-Bldg. 14-1, Onarimachi, Kamakura-shi, JP-14, 248-0012, Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are not approved, then we resend your item.
You will be responsible for paying for your own shipping costs for resend your item from us.